CRM System Outage
Update - We are continuing to investigate the cause of this issue with our service provider.
Sep 16, 2026 - 10:13 BST
Update - While service availability has improved, we are continuing to see intermittent issues affecting our contact channels. Our teams remain engaged with the service provider and are actively monitoring the situation while investigations continue.
Sep 16, 2026 - 09:58 BST
Update - We are now able to access our case logging CRM system, and inbound call and live chat services have been restored.

At this time, the incident remains under investigation and has not yet been confirmed as fully resolved. We are actively monitoring the service to ensure stability.

Thank you for your patience and understanding while we work to confirm full resolution.
Sep 16, 2026 - 09:44 BST
Investigating - We are currently unable to access our case logging CRM system. As a result, our support team is unable to access inbound call and live chat services.

If you require support, please submit a case through intelliflo connect instead of contacting us via phone or live chat. We will review and action all submitted cases as soon as service is restored.

Our internal teams are investigating the issue and working to restore service as quickly as possible.
Sep 16, 2026 - 09:21 BST

About This Site

If you experiencing an issue with intelliflo office, but it is not currently showing on this page, please get in touch with us by raising a case in the intelliflo connect using the create case button or using the support contact methods related to the country you are based.

Please include any error codes and information about what you were doing and trying to achieve at the time when raising the support case. The more information we have will help us get to a resolution quicker.


Welcome to the intelliflo status page. We use this page to communicate major issues affecting intelliflo office and its features, as well as planned maintenance and outages.

If you are experiencing an issue with intelliflo office that is not shown on this page, please contact our Customer Support team by:
- Raising a case in intelliflo Connect using the Create Case button
- Using the Live Chat route or
- Calling the Customer Support team on 0330 102 8400 (UK).

When raising a support case, please include any error codes, along with details of what you were doing and trying to achieve when the issue occurred. Providing as much information as possible will help us investigate the issue and reach a resolution more quickly.

Uptime over the past 90 days. View historical uptime.
Australia Operational
⚙️ Core services Operational
United Kingdom Operational
⚙️ Core services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 16, 2026

Unresolved incident: CRM System Outage.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

10-09-2026 - intelliflo office system performance & System Errors
Resolved - We’re pleased to confirm that the issues affecting service performance and system navigation have now been resolved.

Following further monitoring and checks, the system is operating normally and no further widespread issues have been identified. Customers should now be able to use intelliflo office as expected.

We apologise for the disruption and thank you for your patience and understanding.
Sep 11, 16:54 BST
Update - The majority of customers should now be experiencing normal service, and overall system performance remains stable.We are still receiving reports of some residual issues, which our Technical teams are investigating as a priority.

We’ll continue to monitor the service closely throughout this morning and provide further updates as more information becomes available.

Thank you for your continued patience and understanding.
Sep 11, 09:55 BST
Update - We’re pleased to confirm that services have returned to normal and are operating as expected.

We’ll continue to monitor the service closely throughout this evening and into tomorrow morning before formally closing the incident as resolved.

Thank you for your continued patience and understanding.
Sep 10, 17:04 BST
Update - We’re pleased to confirm that service performance has returned to normal, and all systems are operating as expected. We’ll continue to monitor the service closely to ensure it remains stable.
Sep 10, 12:00 BST
Monitoring - We can see that service performance is returning to normal, and ongoing monitoring remains in place. We expect the remaining impact to fully clear within 30 minutes or sooner.

We’ll continue to provide updates here and will remain monitoring the situation for the rest of the day.

Thank you for your patience and understanding
Sep 10, 10:24 BST
Update - We’ve detected a renewed degradation in service performance, and some users may be experiencing slower response times and System Errors while navigating around. Our Technical teams are already investigating the issue and working to restore full service as quickly as possible.

We’ll continue to monitor the situation and provide further updates here.
Sep 10, 10:06 BST
Investigating - We’re pleased to confirm that the issue has been resolved. Our development team will continue to monitor the service, and we’ll provide a further update before officially closing the incident.

Thank you again for your patience and understanding.
Sep 10, 09:45 BST
Identified - We’re pleased to report that the root cause of the issue has been identified, and a fix is currently being implemented. Performance is returning to normal, and we expect the issue to be fully resolved shortly.

We’ll continue to provide updates here. Thank you for your patience.
Sep 10, 09:40 BST
Investigating - We’re investigating degraded performance affecting intelliflo office. Some customers may also encounter system errors while navigating between areas of the platform.

Our development team is treating this as a priority and working to identify the cause. We apologise for the inconvenience and appreciate your patience while we work to resolve the issue.

All updates will be posted on this page. You can subscribe to receive notifications automatically, so you don’t need to keep checking back.
Sep 10, 09:22 BST

Sep 10, 2026

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

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