intelliflo office
Update - Vulnerability will be added back to the client details area throughout the week commencing 8th November. By the close of play on 11th November, all firms will be able to access all fields in this area. The staggering is random, so we are unable to give specific timings of when individual firms will get access.

Updates to Vulnerability in the Fact Find area will be released to all customers on 12th November once the above has been completed successfully.

Thank you for your continued patience with us while we have been working to get Vulnerability re-introduced to intelliflo office.
Oct 18, 08:32 BST
Monitoring - Thank you for your continued patience. We're working hard to re-introduce the vulnerability fields as soon as possible. We're planning a phased rollout, and once a start date is confirmed, we'll let you know right away.
Oct 11, 15:59 BST
Identified - Some of our customers have unfortunately experienced errors when working in the following areas of intelliflo office: Advice, Service Case, Vulnerability.

We are encountering some technical difficulties with some of our recent changes in how vulnerability is recorded against a client. So we have had to remove the vulnerability fields from all areas within intelliflo office screens to get our customers back using the critical areas of Advice and Service cases in intelliflo office without error. The existing data is available in the Vulnerable Clients Report under MI reports.

We are working on resolving the issues and will reintroduce this functionality back as soon as possible once we have mitigated the root cause.
Sep 16, 09:02 BST
Investigating - We have identified that for customers who are updating the vulnerability field on a client record this is causing errors when trying to enter planning under the advice tab for any client record.

At this time we ask that you do not update the client vulnerability field, we are working to remove this from view whilst we fix the overall issue.
Sep 15, 11:14 BST

About This Site

If you experiencing an issue with intelliflo office but the issue is not currently showing on this page, please get in touch by raising a case in the Community if possible or giving our customer support team a call on 0330 102 8400 and we’ll take a look. Please include any error codes or information about what you were doing at the time as this will help us get to the fix faster.

United Kingdom Operational
90 days ago
99.92 % uptime
Today
⚙️ Core services Operational
90 days ago
99.92 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 19, 2021
Resolved - Great news - this has now been fully resolved. Thanks again for your patience and we're sorry for any inconvenience this may have caused you.
Oct 19, 15:20 BST
Monitoring - Delighted to say that we have applied the resolution. We will continue to monitor this before closing the incident. We'll let you know as soon as the issue is fully resolved. Thanks again for your patience.
Oct 19, 15:04 BST
Identified - We have identified the root cause and are now working on a fix that we will implement as soon as possible.
Oct 19, 14:55 BST
Investigating - We are currently investigating alerts of some customers experiencing errors when trying to create or edit client, plan or service case records.
Oct 19, 14:46 BST
Oct 18, 2021
Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

Oct 11, 2021
Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021
Resolved - Great news - the issue has now been resolved. We apologise again for any inconvenience this has caused you and your clients, and thank you again for your patience.
Oct 7, 08:31 BST
Update - System performance has remained within normal parameters since yesterday afternoon, and workflow tasks are now generating as expected. We will continue to monitor the situation throughout the day and will provide an update here should anything change.
Oct 6, 10:32 BST
Monitoring - We're pleased to say the root cause of the issue has now been identified and monitoring is currently in place. We're hoping this won't take long, and we'll let you know as soon as it's been resolved. Thanks for your patience.
Oct 5, 13:44 BST
Investigating - We have been alerted to degraded performance with both intelliflo office and the personal finance portal.
This is currently being investigated as a priority by our development team. Sorry for the inconvenience, but rest assured - we're on it, and we'll let you know as soon as the issue is identified. Thanks for your patience.

All updates relating to this issue will be shown on this page - if you haven't already done so, you can subscribe to this page so that updates land automatically in your inbox and you don't have to remember to keep checking....
Oct 5, 12:45 BST
Oct 6, 2021
Oct 5, 2021