This incident is now resolved. Full access to the Personal Finance Portal (PFP) has been restored and all login services are operating normally.
We apologise for any disruption caused to you and your clients.
Posted Oct 23, 2026 - 11:03 BST
Monitoring
A fix has been implemented, and we are seeing successful client logins resume across the Personal Finance Portal. We are continuing to monitor system performance and stability closely before declaring the incident fully resolved.
Posted Oct 23, 2026 - 10:24 BST
Investigating
We are currently investigating reports of an issue affecting client access to the Personal Finance Portal (PFP). Users may experience errors, timeouts, or be unable to log in to their portal accounts.
Our technical teams are actively investigating the root cause. We will provide further updates with the progress of our investigations.
Posted Oct 23, 2026 - 10:17 BST
This incident affected: United Kingdom (⚙️ Core services) and Australia (⚙️ Core services).